Studio Policys

Aisling Hair Studio Client Policy

Our commitment to a safe, respectful and professional salon experience

At Aisling Hair Studio, we are committed to providing every client, team member and visitor with a safe, respectful and comfortable salon environment. This policy outlines the expectations and standards that help us maintain a professional space for everyone.

Right to Feel Safe

All clients have the right to feel safe, respected and cared for while visiting the salon. We aim to create a welcoming environment free from intimidation, harassment, discrimination or threatening behaviour.

Service Redo Timeframe

If a client has concerns about a service, they must contact Aisling Hair Studio within two weeks of the original appointment. Requests made within this timeframe will be reviewed, and where appropriate, a redo or adjustment may be arranged at the salon’s discretion.

Right to Refuse Service

Aisling Hair Studio reserves the right to refuse, pause or discontinue service where there is a health, safety or behavioural concern. This includes, but is not limited to, the presence of head lice, open wounds, contagious conditions, or abusive, aggressive or threatening behaviour toward staff, clients or visitors.

Children in the Salon

For safety reasons, children must not be left unattended in the salon at any time. Parents, guardians or carers are responsible for supervising children throughout the appointment to help maintain a safe and calm environment for all clients and staff.

Policy Acknowledgement

By attending an appointment at Aisling Hair Studio, clients acknowledge and agree to follow this policy. These guidelines are in place to protect the wellbeing, comfort and safety of everyone in the salon.

Salon Policy for Hair Extensions

Guidelines and Terms for Clients Requesting Hair Extensions

Introduction

At Aisling Hair Studio, we strive to provide outstanding service and ensure the best possible experience for all our clients. To maintain a high standard and ensure booking commitments, we have established the following policy for clients requesting hair extensions.

Booking and Deposit

A consultation is required prior to booking a hair extension service. This allows us to assess your hair, discuss desired results, and recommend the best extension method for you.
Upon booking your hair extension appointment, a non-refundable deposit of 50% of the total service cost is required to secure your booking.
The deposit will be deducted from your final bill on the day of your appointment.
Appointments are not confirmed until the deposit is received.

Cancellations and Rescheduling

If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance.
Cancellations made with less than 48 hours’ notice will result in the forfeiture of your deposit.
If you reschedule with more than 48 hours’ notice, your deposit will be transferred to your new booking.

No-shows

Failure to attend your scheduled appointment without prior notice will result in the loss of your 50% deposit.
Repeated no-shows may result in the refusal of future bookings.

Late Arrivals

Arriving more than 15 minutes late may result in your appointment being rescheduled and your deposit forfeited.

Additional Information

All hair extension services are customized to each client; therefore, deposits are non-refundable under any circumstances.
If you have questions or concerns about this policy, please contact us prior to booking.

We appreciate your understanding and cooperation. Our team looks forward to helping you achieve your hair goals!

Deposits, No Shows, Late Arrivals & Rescheduling Policy

Important Information for Clients of Aisling Hair Studio

At Aisling Hair Studio, we are committed to providing a high-quality and relaxing experience for all our clients. To help us manage our appointments efficiently and ensure fairness for everyone, we have introduced the following policies regarding deposits, no-shows, late arrivals, and rescheduling. Please take a moment to read and familiarise yourself with these guidelines.

Deposits

A deposit is required to secure all appointments. This deposit will be deducted from your final bill on the day of your service.
In person or over the phone at the time of booking.
If you are booking multiple services or a group appointment, a deposit may be required for each service or person.

No-Shows

If you fail to attend your appointment without notifying us, your deposit will be forfeited.
Clients who miss appointments without notice may be required to pay a higher deposit or full prepayment for future bookings.
Repeated no-shows may result in refusal of service.

Late Arrivals

Please aim to arrive at least 5 minutes before your scheduled appointment time.
If you are running late, give us a ring as soon as possible.
Arriving more than 10 minutes late may mean we are unable to complete your full service. In some cases, we may need to reschedule, and your deposit may be forfeited.

Rescheduling & Cancellations

We understand that life gets busy and plans can change. Please provide at least 24 hours’ notice if you need to reschedule or cancel your appointment.
Cancellations or rescheduling with more than 24 hours’ notice will allow your deposit to be transferred to a new appointment or refunded if required.
Cancellations within 24 hours of your appointment time may result in loss of your deposit.

How to Contact Us

To reschedule, cancel, or notify us of a late arrival, please contact us on 0467 574 910 or via email at info@aislinghairstudio.com.au. You can also reach us through our website or social media pages.

Thank You for Understanding

We appreciate your support and cooperation with these policies, which help us to serve all clients fairly and keep the salon running smoothly. If you have any questions, please don’t hesitate to ask a member of our team.

We look forward to welcoming you soon at Aisling Hair Studio!